I purchased these directly from Marais, and after one day of wear the soles began to peel off on not one but both pairs. This requires repair if I am to continue wearing them. For the price, I expected much higher quality.
When I explained to Marais the shoes were defective, all I received was a cut and paste apology that stated "we've had very little complaints about our shoes," along with a 10% credit, amounting to $5.20. This would not even cover repair costs.
I received no personal acknowledgment of my unsatisfactory customer experience and no offer of a complete refund for a defective product, despite several emails explaining the condition of my shoes and my disappointment with their customer service.
For a new company that is still building its customer base, I was shocked to not only receive defective products, but even moreso such poor customer service. I will no longer support MaraisUSA, nor do I recommend others to purchase their products.
Facebook
LsaBL says
I purchased these directly from Marais, and after one day of wear the soles began to peel off on not one but both pairs. This requires repair if I am to continue wearing them. For the price, I expected much higher quality. When I explained to Marais the shoes were defective, all I received was a cut and paste apology that stated "we've had very little complaints about our shoes," along with a 10% credit, amounting to $5.20. This would not even cover repair costs. I received no personal acknowledgment of my unsatisfactory customer experience and no offer of a complete refund for a defective product, despite several emails explaining the condition of my shoes and my disappointment with their customer service. For a new company that is still building its customer base, I was shocked to not only receive defective products, but even moreso such poor customer service. I will no longer support MaraisUSA, nor do I recommend others to purchase their products.
5 months ago
LsaBL says
Per above comment I purchased both Mercers and Mulberry Mary Jane flats, both defective.
5 months ago
Have your voice heard. Leave your comments here.
Have your voice heard. Register or login to leave your comments here.